Leadership: be an excellent role model who is always ready to support, challenge and influence. Focus on creating and managing a diverse, motivated and energized team who love what they do and coach colleagues to provide exceptional service to our customers.
Financial Accountability: responsible for the financial performance of all stores.
Budgeting: responsible for payroll, sales growth, profit, stock loss, and inventory levels of all stores
Training and Development: invest in training to enhance skills and capabilities. Motivate, coach, inspire and develop your team to be the best in retail, driving consistently excellent standards and generating great results.
Performance Management: establish a culture of accountability through clear expectations and performance management. Conduct performance evaluations that are timely and constructive.
Recruitment: recruit, hire and retain a passionate team with specific knowledge and expertise.
Identifying Talent: create sustainable talent strategies and talent planning across all departments of retail to fuel continued team growth.
Drive standards: be a champion of change, and drive consistently excellent standards to create an environment where everyone is working and winning as one team. Ensure our products on sale are of good quality, fresh, priced, with clean stores that creates an excellent shopping experience for our customers. Develop and nurture a customer service culture with our front line colleagues
Compliance: ensure compliance with all health and safety protocols, security measures, food safety, equipment handling, product freshness and sanitation
Create SOP’s and drive execution: create and implement policies and procedures that will improve day-to-day operations and follow all safe and secure training and processes.
Availability: manage availability, maintain adequate stock levels in stores at all times through ordering, ranging, organizing merchandise, replenishment and stock rotation.
Systems: champion new technology to become more efficient and have an understanding of computer applications and programs including SMS, Time Master, Great Plains, Microsoft Excel, Power BI.
Provide feedback to the senior management team by leveraging customer insights and feedback to drive the business to be the retailer of choice.
Set expectations with store managers and visit stores weekly to check progress and coach on improvements.
Problem solve – be able to trouble shoot issues, and resolve conflict in crisis situations among staff and customers as necessary.
Any other reasonable request or duty assigned.

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\nDesired Skills & Experience:\n\n

Must have a minimum 10 years’ experience in Retail Operations
Secondary Education with management accreditation.
Possess good verbal communication, numeracy and computer skills for database management and report generation.
Ability to problem-solve, plan ahead, and work independently and in a team.
General knowledge of retail product warehousing and merchandising.
Strong interpersonal and communication skills
Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
Manage conflict and lead and hold others accountable
Relate well with and interact with all levels of the organization
Welcoming and helpful attitude
Manage workload and prioritize tasks independently

\nThis is an on site role - relocation to the British Virgin Islands is required.
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\nPositions will be advertised externally; however internal candidates will receive first consideration based on qualifications. NWC employees are encouraged to bring forward applications of external candidates that meet the qualifications of this position.
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\nNOTE: If an existing employee is selected for a posted position they will be required to remain in that position a minimum of one year prior to applying for other posted positions unless authorized by their current supervisor. New employees to the company must also remain in their position a minimum of one year prior to applying for posted positions unless authorized by their supervisor. This position adheres to the Corporate Job Posting Guidelines.
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\nA competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.
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